Terms and links
Glossary (terms for counselling)
This basic counselling glossary is to help with terms and concepts used in counselling, such as 'active listening', 'empathy', and 'confidentiality'.
Counselling terms
Active listening: A technique that involves focusing on the speaker and being present to listen.
Empathy: The ability to understand a client's thoughts, emotions, and behaviours.
Confidentiality: A principle of counselling that involves keeping a client's information private.
Acceptance: A principle of counselling that involves accepting a client's condition.
Non-judgment: A principle of counselling that involves treating a client with respect and dignity.
Respect: A principle of counselling that involves treating a client with respect and dignity.
Validating statements: Statements that acknowledge a client's feelings and experiences.
Questioning: The ability to ask questions to help clients feel heard
Interpretation: The ability to interpret information
Trustworthiness: The ability to be trustworthy
Mutual goal directness: The idea that counselling should be directed towards achieving specific goals
Open communication: The idea that counselling should involve open and effective communication.
Useful links:
An Emergency
If you feel like you might attempt suicide, or have seriously harmed yourself,call:
999 (life threatening) 112 (not life threatening) situations.
Samaritans
Whatever you're going through, a Samaritan will face it with you 24 hours a day, 365 days a year.
Call 116 123 for free.
There you can access a self-help app.
HappyMaps is a charity developed by GPs and CAMHS professionals
and with help from parents and young people.
Young Minds
https://www.youngminds.org.uk/
If you are a young person you can
text YM to 85258 for free, 24/7 support.
Childline
Childline is here to help anyone under 19 in the UK with any issue they’re going through.
TEL: 0800 1111 (anytime)
Kooth
Provides free online support for young people via chat-based services.
(Weekdays 12:00-22:00 Weekends 18:00-22:00)
Minds
Telephone: 0300 123 3393 (Weekdays 9:00 – 17:00)
The Mix
The Mix offer a free & confidential helpline available 365 days a year via phone, email or webchat.
Telephone: 0808 808 4994
If you are in crisis and need to talk, text THEMIX to 85258
Balloons
Balloons is another charity that provides support for children, young people
and their families before an expected death, or following the death, of a significant person.
https://www.balloonscharity.co.uk/
Telephone: 01392 826064
Runaway Helpline
Runaway Helpline can help if you are thinking about or have already. You can also contact the Helpline if you are worried that someone else is going to run away. You can call or text, confidentially for free.
Telephone: 116 000 (Any Time)
CALM
CALM offer accredited, confidential and free support to men anywhere in the UK
Telephone: 0800 58 58 58
Shout Crisis Textline
If you need immediate support, text SHOUT to 85258 and chat by text.
Thinkuknow
An education programme from NCA-CEOP, a UK organisation which protects children online and offline.
MASH (Multi-Agency Safeguarding Hub)
Only if urgent action is needed and a child is in immediate danger you can phone MASH.
(Alwasy call 999 instead if a child is in significant harm).
Telephone: 0345 155 1071
email mashsecure@devon.gcsx.gov.uk